Privacy Policy
Personal Data (Privacy Policy & Statement)
Processing of personal data is pursuant to the General Data Protection Regulation (GDPR 2016/679), any further specific provisions of the relevant Greek and EU legislation on specific areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Data Protection Authority (DPA). KIKI & EROS has adapted to the GDPR regulations.
This Data Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from our website, the use of these data by us and the terms and conditions of use of this website. The present Data Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.
- Definition of Personal Data
Personal Data is information which can identify you directly or indirectly. Indirectly means by reference to other information, such as name, home address, e-mail address and your phone number, or a unique device identification number.
- General
The information provided voluntarily by the users of the said website, is used by kikianderos.com, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and to be well served. All information collected by kikianderos.com through the website aims to measure the number of visitors, to determine the requirements of visitors for more products and facilitate transactions with the company. The kikianderos.com does not distribute the email addresses or any other information concerning its users, to any other organization or partner not affiliated with kikianderos.com, except to direct partners for the purpose of executing orders.
- Gathering information
kikianderos.com has designed its website so that its users can visit it without having to reveal their identity unless they desire so. Visitors to our site are requested to provide us with their personal data only if they wish to order a product, register on our site and / or send an email to kikianderos.com.
- Use of information
kikianderos.com collects four types of user information: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute their order from kikianderos.com, (3) information provided by the user in competitions held from time to time, (4) information provided by the user for telephone and internet service activations. When filling out any order form on our site, you will be asked for your name, address, postal code of your area, your e-mail address, your phone, credit/debit/prepaid card details, how to pay for the order. In addition, you may be asked for more specific information such as shipping – delivery details of an order, pricing information or details of an offer that you have requested. kikianderos.com makes use of the information you provide us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order to your chosen address (ii) to confirm and identify the customer in any case necessary (iii) for new or alternative products offered by kikianderos.com, (iv) special offers from kikianderos.com. You can choose whether or not you wish to receive such communications from kikianderos.com e-mailing your request.
- Access to information
The processing of each order requires the collection of personal information for the delivery or retention of an order. In addition, the use of a credit/debit/prepaid card, for the billing of which the identification of the rightful holder is required for the first time and only, is always ensured. Any document certifying and stating the identity of the customer, remain strictly confidential and is controlled only by the authorized department of kikianderos.com. The submission of your personal data means that you consent to such data being used by kikianderos.com employees for the reasons stated above. The kikianderos.com requires its employees and maintainers of its website to provide its users with the level of security referred to in this Data Privacy Statement. In no other case can kikianderos.com share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions the collection, use and disclosure of your personal data, which have been collected online without your prior consent, is permitted or required by law or court order (for example in the case of court decision).
- Use of personal data
We will use your personal data for the purposes outlined above. We do not collect or process more or other types of personal data than necessary in order to fulfill the corresponding purpose. We will use personal data only in accordance with the present Privacy Policy, unless you have specifically given your consent for another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those notified in this consent, we will inform you in advance and, in cases where the processing is done based on your consent, we will use your personal information for different purpose only with your permission.
- Using customer services for marketing purposes
In order to continuously improve and enhance our services, we may send you marketing messages through e-mail, which may be of interest to you. You may select the types of communications you want to receive at any time by updating the email preferences. You can also unsubscribe at any time. By sending sms to the mobile phone number, which you have entered during your order, we inform about the progress of your order. Through the account you have created in our website you may choose whether or not you want to receive advertising / promotional material via sms.
We shall not use your data for marketing purposes unless you have expressly provided your consent. – However, for existing customers, we may use email address we have received from you as part of our customer relationship, in order to provide you with marketing materials related to similar products or services you have previously requested, used or you may be interested in. You can, however, oppose this use at the time of collection and whenever a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions mentioned in the email you receive.
- Legal obligations and legal defense
We may need to use and maintain personal data for legal reasons and reasons of compliance, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and information systems. We may also use your personal data for internal and external audit requirements, for information security purposes, or to protect or enforce our rights, protect our privacy, security, property or those of others.
- Use of the home page kikianderos.com
This privacy policy also applies to the use of our website kikianderos.com with the following privacy mechanisms and features.
- Cookies
kikianderos.com uses cookies to facilitate and operate its services through its website. Cookies are text files, which are also sent and stored on the user’s computer, allowing websites such as kikianderos.com to operate smoothly and without technical inconsistencies, collect multiple user options, identify frequent users, facilitate access to it, collect data, and improve the content of the website.
The cookies that are used or may be used on this website are divided into the following categories:
Necessary Cookies. Allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of the e-shop is immediately affected, your personal browsing experience is limited and basic e-commerce functions do not function smoothly.
Functionality cookies: These cookies remember your preferences when you browse our website, so that we can suggest the right products based on your needs, thus helping you to find what you are looking for much more easily.
Performance cookies: Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of kikianderos.com
Advertising Cookies: These cookies are used to provide ads related to you and your interests. They are also used to send advertisements or offers that best meet your needs, thus reducing unwanted and meaningless advertising messages. They also help us measure the effectiveness of our advertising campaigns.
Cookies Analytics: They are a subset of the functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.
Third party vendors, including Google, may display the Company’s ads on Internet sites, use cookies to update, optimize and display ads based on a user’s previous visit to the kikianderos.com
kikianderos.com may also use cookies from your previous visit to its website for remarketing.
You may choose to opt out of such use of cookies by Google by clicking here. You can also set your Browser (chrome, Firefox edge etc) to notify you every time before a cookie is downloaded so that you can decide to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it.
kikianderos.com may use Google Analytics advertising features (e.g. remarketing, Google Display Network appearance reports, etc.). Using the ad Settings, visitors can opt-out of Google Analytics advertising features and customize Google Display Network ads. Here are the available options to opt-out of Google Analytics.
kikianderos.com complies with the interest-based advertising Policy of Google Adwords and the restrictions for sensitive categories. kikianderos.com and third party suppliers, including Google, use cookies (such as the Google Analytics cookie) to update, optimize, and display ads, according to previous visits to its website, in order to report how kikianderos.com ads, other uses of the advertising services, and interactions with these ad impressions and advertising services relate to site visits. kikianderos.com may use the data from interest-based Google advertising or shared third-party data (such as age, gender and interests) with Google Analytics.
We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will take effect as soon as the revised Cookies Policy is available on our website.Third party advertisers and other companies we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.
- Business transfers
With respect to any reorganization, restructuring, merger or sale or other transfer assets (jointly “Business Transfer”), we will transfer data, including personal data, to a reasonable extent and as necessary for the Business Transfer, provided that the recipient agrees to respect your personal data in a manner that is consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and we will inform the affected individuals before the personal data is subject to a different privacy policy.
- Processing of children’s’ personal data
The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we notice that a child’s personal data has been collected by mistake, we will delete this data without undue delay.
- Processing of sensitive data
In some cases, we may process specific categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data for the purpose of identifying a natural person, health or sexual orientation or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, pursue or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent in a specific context for a specific purpose.
- Correcting, modifying or deleting information
The kikianderos.com allows its users to correct, modify, supplement or delete data and information submitted to kikianderos.com. If you choose to delete information, the kikianderos.com will act to delete this information from its files immediately. For the protection and safety of the user, kikianderos.com will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any questions, please contact kikianderos.com through the website kikianderos.com or by e-mail. Changing or correcting your personal data can also be done through the registration page of kikianderos.com. Please, note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
- Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment & Shopify:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Policy here.